GENOVIE + QUADPAY
Shop Now. Pay Later.
Split your purchase into 4 payments with QuadPay
Choose QuadPay as your payment method at checkout for orders over $35. No long forms or credit checks required, just instant approval.
Checkout using a credit or debit card. The first 25% of your order total is charged at the time of purchase.
Pay the rest in equal installments billed automatically over 6 weeks. There are no late fees if paid on time!
All you need to order with Quadpay is a US bank account, a US residential address and that you're 18 or over. If you're struggling to use Pay later with Quadpay it could be because; you may have an outstanding payment from another order, you have filled out the form incorrectly or they have rejected your application. If they reject your application we would recommend choosing another payment type.
FREQUENTLY ASKED QUESTIONS
QuadPay is an installment payment platform that lets you pay for your purchase using a credit or debit card. QuadPay automatically splits the purchase amount into 4 payments, every two weeks. QuadPay empowers our Genovie friends to buy now and pay over time!
By using QuadPay you have the opportunity to split your Genovie purchase into four (4) easy installments and pay for your order over time, instead of all-at-once.
QuadPay will ask for your name, address, date of birth, a US mobile number, and a US debit or credit card for sign up. Additionally, QuadPay requires a mobile phone number and text message verification to get started instead of having a traditional username and password.
Each transaction is assessed before it is approved and QuadPay does not approve every order. QuadPay considers a variety of factors to determine approvals and spend limits. If you are a repeat purchaser and have made all your repayments in time, you’ll likely receive a higher limit than someone who is a new customer.
It’s easy! Sign up while you checkout on the Genovie website. For the initial sign up, QuadPay will ask for your date of birth, a US mobile number and a US debit or credit card. Once you’ve entered your information, you'll know if you are approved instantly!
In order to have an account with QuadPay, you must:
- Live in the US
- Be at least 18 years old
- Have a valid and verifiable mobile number
- Use a US credit or debit card to make a purchase
You can check current and past orders on the QuadPay Customer Portal. Simply log in to view your account by entering your mobile number or email address. Log into QuadPay's Customer Portal at the following link: here
Verify your information and get instant access to current or past orders, edit your information, add a payment card and view your payments.
If you need help accessing your account, please contact QuadPay Support directly at the following link to submit a request: https://help.quadpay.com/hc/en-us/requests/new
QuadPay notifies customers with payment reminders via SMS and email before each payment is due.
Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.
No worries! Just be sure to notify QuadPay to avoid a late fee if your payment method is not up-to-date or if you can’t make your next payment. You may contact QuadPay by clicking here. Please note that QuadPay will determine whether or not a payment date change can be honored.
Installment payments are automatic, however, QuadPay will charge a late fee in certain instances such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid.
In such instances, QuadPay will charge a $7 late fee after the first missed payment on each installment. If any installment goes past 7 days late, there will be a single additional fee per order of $7. If your payment is denied in error, you can contact QuadPay Support by submitting a request at https://help.quadpay.com/hc/en-us/requests/new.
QuadPay associates your card with your order when you first complete the checkout process for that order. If you need to change which payment method is used for future installments, follow these steps to associate a different card with a given order. This will cause all further installments for that order to be billed against your new card.
- Log into the Customer Portal at https://customer.quadpay.com/login
- Go to the Orders Page and click View Order for the order you would like to change.
- Click Edit next to the payment card.
- Select the card you’d like to use, and click “Use this Card”.
Note: You will need to repeat this process for each order you would like to change to a new card. If you would like to use a card not yet associated with your QuadPay account, you will need to add that card to your account first before associating it with the order.
Online returns are refunded via store credit in the form of a Genovie shop E-Gift Card code. Refunds issued for returned items do not affect your QuadPay installments. When returning items by mail on a purchase made using QuadPay, you will still need to complete your payments to QuadPay as we process returns and refunds separately.
Please allow 3-4 business days after your return package is received. You will receive an email after your return has been processed and your E-Gift Card code will be sent to the email on file for the order in question. This store credit can be used for online purchases on our website and never expires!
For further information about the refund process, please visit the QuadPay support site.
In cases where orders are cancelled and a full refund must be issued, customers are only refunded the amount they have paid to-date via their installments. QuadPay will then cancel all future payments. Refunds can take 2-3 business days to process, depending on the financial institution.
Example: You make a $100 purchase. You pay the first initial installment of $25 at checkout. Later, the order is cancelled. A refund of $25 is issued, and the remaining installments (which total out to $75) will be cancelled by QuadPay.
There is a $1 per-installment fee to use QuadPay, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with QuadPay.